New slideshow on social media user competencies

This slideshow introduces a view of the social media user that emphasizes the sociability, communication, and interaction skills and competencies. In it I make the argument that user experience and interaction designers approach social media with the user's social interests in mind -- and not "needs" and "goals."

I set the user's interest in his or her self image, interest in others, and relational interests. These can be used to build a set of social media competencies, from "telling" about oneself to moderating conversation. Based on social skills but modified to fit the particularities of web and social apps, these competencies might offer a better approach to grasping the user experience than concepts based in a model of user needs.

The big idea here being that social, communicative, and relational "interests" are radically different than the interests based in a cognitive science-based view of the "rational actor." That said, the presentation's light on theory!

A follow-up presentation will look at psychological personalities and propose alternate "personas" for use in social media design.

Downloadable versions of this presentation (keynote, ppt, and pdf), and on slideshare.

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What is Social Interaction Design slides

heya folks,

I can finally re-launch my site (softly), which now focuses on social interaction design entirely. I also have a slideshow that introduces, with the brevity forced by use of bullets, the concepts of social interaction design. I'll be posting several more in the week to come on specific aspects of user psychology, web 2.0 applications and how they structure social practices, and case studies/examples.

Have a look if the topic interests you, and I'd love feedback!



On slideshare: http://www.slideshare.net/gravity7/what-is-social-interaction-design/

Here's talking at you, kid... It's all talk on social media

"Of all the gin joints in all the world, you have to come into this one..." Ever get that feeling that there's a whole lot more talk going on here than there is listening? That perhaps the medium itself is biased? That the writing medium only captures statements and utterances, posts. It only captures us when we talk. It doesnt capture us when we don't talk. And because the screen here can only show what its design is capable of seeing, nothing exists that is not added to it. And we know that. The web's speed has increased these days to such a velocity that it's become impossible to think without having to communicate about it (as i'm doing now, if just to make a point).

I'm reminded of the Fawlty Towers Germans episode in which Basil Fawlty (John Cleese), in the middle of hanging a moose head on the hotel lobby wall, has to climb down from a stool to answer the phone, at the other end of which is his hospitalized wife, calling to ask if he has hung the moose head. And his response, something along the lines of "I'm doing it! I was just... I mean, what is the point you stupid bint? I was just busy doing it and then i have to stop doing it to pick up the phone to tell you that i was in the middle of doing it?! I mean is there anything esle I can do for you? Move the hotel a couple feet to the left?'

There are of course many ways of talking. But this mode, which is for the most part "talking to oneself", produces a strange conversational effect when it involves attaching comments to others' posts, responding to comments in posts, posting on posts, and so on. I wonder whether we'll recognize each other, some day (and I hope far away). We'll recognize ourselves, of that I'm sure. But will anyone else? Well there'll be gin joints to stop into. And some day, some where, in some far off gin joint along the norther coast of Morocco, in a town known as Casablanca, somebody will say "here's talking at you kid" and perhaps there'll be nothing wrong with it...

You looking at me? Invisibility at Facebook

According to Techcrunch last week, Facebook has enabled the following updates to privacy controls, hand in hand with its grand opening (to the public; facebook was an invite only community):

• Block other users in specific networks from searching for his or her name.


• Prevent people in those networks from messaging, poking and adding him or her as a friend.


• Control whether his or her profile picture shows up in search results.

I don't have anything against Facebook. I'm a triber myself, but that owes more to being in San Francisco and discovering social networking years ago. Tribe today is a hidden gem, a hole in the wall in the bustling downtown of myface.

One can't help but see the remnants of cliquish antagonisms, though, in the new privacy controls listed above. It seems Facebook members are actually searched out by name (but only by members of a network (read: school/group)). Glad I didn't do anything terribly cruel to anyone in school. Glad I tied up all those aborted flings and unfinished relationships. Glad I'm old enough that my picture is probably not recognizable to anybody I knew intimately back then! And phew, I knew who my friends were -- because I wouldn't have anybody citing my friendship unless it was the real thing!

Privacy controls have a double function on social networking sites.

• they allow users to describe their relations, especially friendships, with others


• they allow users to manage their "presence availability" online, meaning that they allow users some control over access others have to them, be it simply referring to a user, seeing his/her picture in search results (to wit, new facebook features), or be it communication settings like IM, skype availability, commenting, emailing, etc.

One can't help but view Facebook's update as an attempt to head off attempts by new members to mine facebook for old connections, friendships, relationships, enmities... It's as if an online social network were gearing up to meet actual social networks: present, meet the past.


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